Tuesday, 14 May 2013

Not what it seems

I was walking my dog, Barney recently when someone stopped to say hello. To him, not me – he’s always the first one that people talk to, I can’t think why. “I love Springer Spaniels”, she said, when she eventually acknowledged my presence, “in fact I have two myself”. 

Andy Osborne
Consultancy Director, Acumen
Author of Practical Business
Continuity Management
"Actually he's a Field Spaniel" I replied, to which she asked "are you sure? He looks like a Springer".
I pointed out that whilst his markings are quite Springer-like, Field Spaniels are generally a bit shorter, a bit stockier and a bit squarer-faced than Springers (and a tad more expensive, but I kept that one to myself as I thought she might take it the wrong way).

“Oh” she responded, “he does look like a Springer though”.

This conversation isn’t at all unusual. In fact it’s quite a regular occurrence. On a slightly different, though related note, when my kids were quite young, a similar(ish) thing used to happen with monotonous regularity. They looked quite alike to the casual observer and would sometimes be mistaken for twins. That in itself was fairly understandable I suppose, but we’d occasionally have some bizarre conversations as a result.

One day my wife was in a local supermarket, with both boys in tow. At the checkout the woman behind her asked if they were twins. ”No, there’s twenty months between them”, my wife replied.

“Are you sure?” asked the woman, “they certainly look like twins”.

“No, they’re not twins” my wife replied, but the woman was having none of it and continued to dispute my wife’s assertions. Somewhat exasperated, Mrs Oz said “Look, I was there at the birth of both of them and I’m pretty sure I remember. They definitely aren’t twins.”

At which point the woman turned to the checkout operator and said “Would you say they’re twins?”

In a similar vein, it’s very easy for the uninitiated to assume that something that looks a bit like a Business Continuity plan actually is one. After all, it says ‘Business Continuity Plan’ on the front cover and it seems to have the sort of information in it that you’d expect to see.

But sometimes you have to look past the superficial bits to get to the reality. Sometimes, when you dig a bit, it becomes apparent that what, on the surface, is a convincing looking Business Continuity plan doesn’t actually have any substance to it – perhaps because it’s based on assumptions that have never been validated (or are just plain wrong); or because despite the fact that it contains lots of names and ‘phone numbers, those named have little if any awareness of the plan or their roles and responsibilities within it; or because it’s never been tested; or because it’s full of holes. Still, it looks a bit like a Business Continuity plan so it must be one, mustn’t it?

There’s a saying that goes something like “if it looks like a duck, walks like a duck and quacks like a duck, it’s probably a duck”. Which may well be true. In fairness though, there’s really no mistaking a duck. But if it looks a bit like a Springer, walks a bit like a Springer and barks a bit like a Springer, it might just be a Field Spaniel. And just because two kids are about the same height and both have blonde hair it doesn’t necessarily mean they’re twins.

…And just because a document looks a bit like a Business Continuity plan it doesn’t necessarily mean it really is one.

If you would like to find out more about how to write a Business Continuity plan, the BCI offers a one-day training course entitled "Writing Business Continuity Plans".

1 comment:

  1. Very pertinent article for me currently. I currently designing a new BCM Framework for an organisation that has "merged" 3 into 1. I'm looking at the arrangements the legacy bodies had in place and each of their definitions of BCP's (and therefore what they have produced) vary widely!